Become a High-Performing Leader in Healthcare : White Paper
(This white paper is posted on behalf of our parter, Baptist Leadership Group.)
In this churning and evolving healthcare environment, leaders are more challenged than ever before. We’re now responsible for more lives than ever at a time when the healthcare industry faces soaring costs, falling reimbursement rates, rigorous standards of quality, workforce shortages and more informed patients. While some kind of reform will be introduced, the “must” for care providers will continue to be to execute efficiencies that control cost while delivering patient-centered excellence. No matter how “reform” is presented to the healthcare industry in its final composition, as leaders we are still responsible for a successful delivery of care.
Our work is tough, but most of us are motivated because we have the privilege of helping people when they are at their most vulnerable, perhaps when they have even given up hope. Each patient experience is directly affected by the collective work that we do to deliver care.
A recent poll of healthcare leaders across the country revealed that the top two barriers to becoming a high performing leader are challenges with communication and accountability. These leaders want to focus on the skills needed to effectively develop themselves, and their employees, to have more meaningful, outcomes-based dialogue with senior executives. And why shouldn’t they?
Understanding organizational goals and translating them into meaningful targets for departments and staff is a significant, yet imperative, undertaking for leaders. When staff goals are aligned and measurable results are linked to improved patient outcomes, there is a quantifiable contribution to the patientcentered experience. Leaders have then enhanced their ability to take a seat at the decision-making table with senior leaders since their input directly contributes to safety, quality, cost-savings and the overall core business of the organization.
There are four key steps to becoming a high-performing leader.
• Make the connection
• Know “the whats”
• Enforce “the hows”
• Become indispensable
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