CG-CAHPS: the Next Required Patient Survey - New White Paper
Just when providers were getting accustomed to the HCAHPS survey, which measures patients’ perception of hospital care, another CAHPS survey is just around the corner. The CG-CAHPS survey is aimed at physician groups and hospitals that employ physicians. It seeks to measure the physician office experience and by all counts is even more daunting than HCAHPS. When it becomes fully mandated, CG-CAHPS could impact some 700,000 physicians. The goals of CG-CAHPS, like the other CAHPS surveys, are to boost the patient experience of care and improve the service quality of care. In other words—big challenges are looming.
CG-CAHPS Adoption is Moving Forward
While CG-CAHPS is still voluntary and the standards haven’t yet been released, telltale signs indicate both that it will be rolled out with great magnitude and that it will follow a similar path of HCAHPS and HH-CAHPS (home health). Originally approved in 2007 by the National Quality Forum (NQF), CG-CAHPS is already being integrated into a number of new care delivery models, including patient-centered medical homes and accountable care organizations. Additionally, a number of state and regional initiatives have incorporated the survey, including the Massachusetts Health Quality Partners and the Minnesota Community Measurement initiatives— both sponsored by a broad-based coalition of payers, providers, and purchasers.
CG-CAHPS Survey Endorsement
A more telling sign that HHS may be ready for CG-CAHPS adoption is the Measure Applications Partnership’s (MAP) endorsement of the survey. MAP, a public-private partnership convened by the NQF, was created as part of the Affordable Care Act to provide input to HHS on the selection of performance measures for public reporting and payment programs. In their initial report on the “Coordination Strategy for Clinician Performance Measurement,” released in late 2011, MAP notes that the current performance indicators are “dominated by process measures” and states that “the addition of Clinician-Group CAHPS…would greatly enhance the measure set.”
What You Need to Know About CG-CAHPS
HealthStream’s new CG-CAHPS-focused white paper, CG-CAHPS Has Become the New Hot Survey, details how this survey is rapidly gaining traction as an industry standard. It includes such details as:
There are still multiple challenges associated with CG-CAHPS.
- Industry adoption of CG-CAHPS is already occurring.
- CG-CAHPS use is recommended for accountable care organization (ACO) accreditation and patient-centered medical home (PCMH) distinction
- There are numerous clinical and business reasons to implement CG-CAHPS before it is mandatory.
- Data from CG-CAHPS has the potential to shift physician and hospital market share and transform other healthcare industry dynamics.
Click here to Download the free white paper.